Catalogue returns. Ex catalogue. Wholesale catalogue returns. Consumer electrical. Ex catalogue goods. Stereos. LCD. Catalogue returns. Graded products. Tested stock. Tools. Graded products. Tested stock. Graded stock. Power tools. Newhaven. East Sussex. Geneva Brighton

Geneva’s subsidiary companies offer highly experienced delivery of complex technology service and repair solutions to extremely high standards as well as other technology based rework and refurbishment services.

Our Companies combines well proven and successful process based solutions with considerable technical expertise, innovation and management experience in delivering a single source repair strategy for Manufacturers, OEM’s, Distributors, Importers, Major User Corporations, Third Party Maintainers and other technology businesses.

Why Choose us?

We have established the necessary skills, resources and management experience to fulfil any contractual obligation and achieve service levels to support the Repair / Refurbishment Process for a wide range of technology products.

Key Qualities are:

· Successful Historical Business Relationships over more than 10 years

· Established multi-level Third Party Service Provider (ASP)

· ISO 9001:2000 accreditation since 1992

· Customised telephone support with Technical help facility

· Comprehensive and complete warranty handling and repair services to sub-

module level

· Component Level repairs on electronic parts

· BGA and Surface Mount capability

· Documented processes

· Full Product and WIP traceability

· Comprehensive reporting capability

· Logistics Management

· OEM trained engineers

· Modern Workshop facilities

· Automatic warranty tracking

· Dedicated Account Manager

· Remote Terminal Monitoring

Services

The following provides an overview of the services that Geneva can offer:

· Call Control with calls answered in accordance with an agreed script

· 1st Line telephone technical support

· Warranty Validation

· Spare Parts Management

· Standard Five (5) working day turnaround (Repair)

· Workshop Warranty

· Sub-Module Repair

· Component Level Repair

· Collection and Delivery service

· Full Transit Liability Insurance

· DOA and Returns Handling

· Refurbishment

· Purchase and disposal of ex DOA Product

· Purchase and disposal of Excess Inventory

· Product Customisation

· Upgrades

· Warehousing and Distribution

Project Intergration

Geneva has an experienced management team which provides comprehensive project development and integration services as required. In normal practice, and for all significant projects, we undertake to compile a formal Agreement and Implementation Plan to enable the service(s) to be integrated smoothly into our existing activities. These plans would include agreed service levels against which the company’s performance can be measured.

Quality Assurance

Dedicated client administrators service major accounts backed up by technical professionals who constantly monitor and measure performance in relation to pre-set targets and service level agreements.

Our multi-user business management system can provide up-to-the minute status reports on all work in progress.

Customised statistical reports are available to enable positive feedback of failure trends.

Repair Service Processes

Broad areas covered will include:-

Receipt Reconciliation and Acceptance:

· RSN Identification.

· Validation of Serial number and Product type.

· Box contents, check against Bill of Materials.

· Inspect for damage that is not part of the reported fault.

· Cosmetic condition of the Product.

· Condition of the Packaging.

· General criteria relating to the Terms and Conditions of Warranty.

· Escalation to the Client of non-conformities.

· Update of the Returns Database.

Fault Diagnosis – Initial Inspection and Test:

· Virus check.

· Memory check.

· Battery condition and functional check.

· Screen examination.

· Keyboard check.

· Mouse and Touchpad functional check.

· CD Rom check.

· Record fault(s) found.

· Identify parts required.

· Update Returns database with relevant information.

· Record any missing or damaged parts.

Replacement Parts:

Parts to be ordered via the Client’s On-Line ordering system wherever possible, or alternatively through our own internal purchasing group in the open market at best possible prices.

Beyond Economical Repair:

Where the cost of parts and labour required to repair a Product exceeds an agreed percentage of the likely resale value of the Product, we will seek approval from the Client to scrap the Product.

Our remarketing division holds extensive skills and experience in assessing the likely resale value of any technology product, allowing rapid BER decisions.

Repair Service:

· Original Manufacturer parts only to be fitted (unless otherwise agreed).

· Industry standard ESD precautions.

· Industry standard diagnostic media unless otherwise agreed.

· Comprehensive Virus detection and preventative measures. (McAfee & RAV) software.

· Documented Quality Control Processes.

· Data removal from HDD’s.

· Soak Testing.

· Extended soak test for NFF’s.

· Basic Soak Test as agreed with Client.

· Reinstallation of Software.

· Reinstallation of approved software utilities as per original product spec. (where required).

Final Functional and Quality Control Check:

· Virus check.

· BIOS Revision check.

· Pixel check.

· Keyboard and CD ROM drive check.

· Electrical Safety Test using Portable Appliance Tester.

· General Quality check (screws, covers etc).

· Battery check.

· Box and Labelling.

· Final cleaning process.

· Seal in Polythene bag.

· Provision of Box unless otherwise supplied.

· Check all accessories received are packed.

Account Management

An Account Manager will be appointed to manage and take responsibility of the account. He/she will ensure that we are operating within the agreed performance indicators and service levels.

For further information please contact us